Juul: I have an idea
A Juul customer review by GetHuman user GetHuman42392 from December 7th, 2017
Background on GetHuman42392's case
GetHuman: GetHuman42392 - can you tell our other Juul customers when your case took place?
GetHuman42392: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Juul, and if so, how?
GetHuman: And which of these common Juul customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman42392 a list of common Juul problems)
GetHuman42392: "Order Verification" was why I was trying to call.
GetHuman42392's review of Juul customer service
GetHuman: So how would you sum up your experience for GetHuman's Juul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman42392: I have an idea
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman42392: Juul, as I layed in my bed watching Netlifx in my dark room, I had trouble finding my juul. Then the idea struck me... What if you made a feature on the Juul where you say "Juul" and it lights up*and*or beeps. You're welcome.
GetHuman: Let's quantify your experience contacting Juul. On a scale of 1 to 5, how easy is it go get help on a Juul problem?
GetHuman42392: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman42392: I'd give them a five out of five on communication.
GetHuman: And what about Juul's ability to quickly and effectively address your problem?
GetHuman42392: For that I would say five out of five.
GetHuman: And finally- any advice for other Juul customers?
GetHuman42392: Call them early in the day or late. Don't forget any personal or account information you might need for Juul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman42392 taken from his Juul customer service problem that occurred on November 29th, 2017.