Kaiser Permanente - Denver/Boulder: no one answers.. I hung up after ** of waiti...

A Kaiser Permanente - Denver/Boulder customer review by GetHuman user GetHuman-76508 from November 22nd, 2017

Background on GetHuman-76508's case

GetHuman: GetHuman-76508 - can you tell our other Kaiser Permanente - Denver/Boulder customers when your case took place?
GetHuman-76508: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Kaiser Permanente - Denver/Boulder, and if so, how?
GetHuman-76508: I used the 303-338-3800 number I found for on the GetHuman Kaiser Permanente - Denver/Boulder customer phone number page I was on: Kaiser Permanente - Denver/Boulder Customer Service Phone Number
GetHuman: And which of these common Kaiser Permanente - Denver/Boulder customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76508 a list of common Kaiser Permanente - Denver/Boulder problems)
GetHuman-76508: "None of those really matches why I wanted to call Kaiser Permanente - Denver/Boulder that day." was why I was trying to call.

GetHuman-76508's review of Kaiser Permanente - Denver/Boulder customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Denver/Boulder customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76508: no one answers.. I hung up after ** of waiting on the *th transfer. Total amount of time wasted today is ** minutes.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Denver/Boulder. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Denver/Boulder problem?
GetHuman-76508: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76508: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Denver/Boulder's ability to quickly and effectively address your problem?
GetHuman-76508: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Denver/Boulder customers?
GetHuman-76508: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Denver/Boulder to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76508 taken from his Kaiser Permanente - Denver/Boulder customer service problem that occurred on November 19th, 2017.

Kaiser Permanente - Denver/Boulder

4.00 of 5 stars | 16 reviews

GetHuman-76508's Kaiser Permanente - Denver/Boulder Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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