Kaiser Permanente - Oregon/Washington: Called to let the appointment desks we would be...
A Kaiser Permanente - Oregon/Washington customer review by GetHuman user ~disappointed in waiting time from November 26th, 2017
Background on ~disappointed in waiting time's case
GetHuman: ~disappointed in waiting time - can you tell our other Kaiser Permanente - Oregon/Washington customers when your case took place?
~disappointed in waiting time: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Kaiser Permanente - Oregon/Washington, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Oregon/Washington customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed in waiting time a list of common Kaiser Permanente - Oregon/Washington problems)
~disappointed in waiting time: "Coverage question" was why I was trying to call.
~disappointed in waiting time's review of Kaiser Permanente - Oregon/Washington customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Oregon/Washington customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed in waiting time: Called to let the appointment desks we would be late do to a traffic stand still. By the time we got the message to the right people we were going in to the building for said appt. The waiting period on the phone is far to long .This is the third time I was on hold ** or more minutes. Also was on hold for checking if I could get a med reordered after being on hold for about ten minutes I got disconnected!
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Oregon/Washington. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Oregon/Washington problem?
~disappointed in waiting time: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed in waiting time: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Oregon/Washington's ability to quickly and effectively address your problem?
~disappointed in waiting time: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Oregon/Washington customers?
~disappointed in waiting time: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Oregon/Washington to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed in waiting time taken from his Kaiser Permanente - Oregon/Washington customer service problem that occurred on November 23rd, 2017.