Kansas City Star: The worst I have ever experienced. Paper not d...
A Kansas City Star customer review by GetHuman user ~BAD BAD Customer Service from November 13th, 2017
Background on ~BAD BAD Customer Service's case
GetHuman: ~BAD BAD Customer Service - can you tell our other Kansas City Star customers when your case took place?
~BAD BAD Customer Service: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~BAD BAD Customer Service a list of common Kansas City Star problems)
~BAD BAD Customer Service: "Cancel subscription" was why I was trying to call.
~BAD BAD Customer Service's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BAD BAD Customer Service: The worst I have ever experienced. Paper not delivered since Thursday. Have to call in and most of the time wait at least ** minutes and them get the same answer'I must apologize. I am so sick of that response because once you call in and notify of missed delivery the same thing happens the next day next day and then * more days.
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~BAD BAD Customer Service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BAD BAD Customer Service: I'd give them a four out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~BAD BAD Customer Service: For that I would say one out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~BAD BAD Customer Service: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BAD BAD Customer Service taken from his Kansas City Star customer service problem that occurred on November 5th, 2017.