Kaplan Test Prep: The recording doesn't tell you this, but you ca...
A Kaplan Test Prep customer review by GetHuman user ~fedup from November 21st, 2017
Background on ~fedup's case
GetHuman: ~fedup - can you tell our other Kaplan Test Prep customers when your case took place?
~fedup: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Kaplan Test Prep, and if so, how?
GetHuman: And which of these common Kaplan Test Prep customer issues best describes the reason you wanted to talk to them?
(Shows ~fedup a list of common Kaplan Test Prep problems)
~fedup: "None of those really matches why I wanted to call Kaplan Test Prep that day." was why I was trying to call.
~fedup's review of Kaplan Test Prep customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaplan Test Prep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedup: The recording doesn't tell you this, but you can get to a person by dialing *. I was given an email address to write to. These people do not want to be contacted by phone. The operator I reached said they don't talk to their employees by phone either!
GetHuman: Let's quantify your experience contacting Kaplan Test Prep. On a scale of 1 to 5, how easy is it go get help on a Kaplan Test Prep problem?
~fedup: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedup: I'd give them a one out of five on communication.
GetHuman: And what about Kaplan Test Prep's ability to quickly and effectively address your problem?
~fedup: For that I would say three out of five.
GetHuman: And finally- any advice for other Kaplan Test Prep customers?
~fedup: Call them early in the day or late. Don't forget any personal or account information you might need for Kaplan Test Prep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedup taken from his Kaplan Test Prep customer service problem that occurred on November 17th, 2017.
Kaplan Test Prep
1.00 of 5 stars | 13 reviews
~fedup's Kaplan Test Prep Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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