Kaspersky Lab: I never got contact from the number. Waited...

A Kaspersky Lab customer review by GetHuman user ~josiah monroe from November 25th, 2017

Background on ~josiah monroe's case

GetHuman: ~josiah monroe - can you tell our other Kaspersky Lab customers when your case took place?
~josiah monroe: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Kaspersky Lab, and if so, how?
~josiah monroe: I used the 866-328-5700 number I found for on the GetHuman Kaspersky Lab customer phone number page I was on: Kaspersky Lab Customer Service Phone Number
GetHuman: And which of these common Kaspersky Lab customer issues best describes the reason you wanted to talk to them?
(Shows ~josiah monroe a list of common Kaspersky Lab problems)
~josiah monroe: "Returns" was why I was trying to call.

~josiah monroe's review of Kaspersky Lab customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaspersky Lab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~josiah monroe: I never got contact from the number. Waited ** minutes, other things to do. Please find contact info. Is it closed after *:**? What hours are they open? Thank you
GetHuman: Let's quantify your experience contacting Kaspersky Lab. On a scale of 1 to 5, how easy is it go get help on a Kaspersky Lab problem?
~josiah monroe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~josiah monroe: I'd give them a two out of five on communication.
GetHuman: And what about Kaspersky Lab's ability to quickly and effectively address your problem?
~josiah monroe: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaspersky Lab customers?
~josiah monroe: Call them early in the day or late. Don't forget any personal or account information you might need for Kaspersky Lab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~josiah monroe taken from his Kaspersky Lab customer service problem that occurred on November 15th, 2017.

Kaspersky Lab

2.67 of 5 stars | 21 reviews

~josiah monroe's Kaspersky Lab Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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