Kate Spade: Slow, unhelpful, and extremely frustrating expe...
A Kate Spade customer review by GetHuman user ~mkr85 from November 19th, 2017
Background on ~mkr85's case
GetHuman: ~mkr85 - can you tell our other Kate Spade customers when your case took place?
~mkr85: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Kate Spade, and if so, how?
GetHuman: And which of these common Kate Spade customer issues best describes the reason you wanted to talk to them?
(Shows ~mkr85 a list of common Kate Spade problems)
~mkr85: "Change order" was why I was trying to call.
~mkr85's review of Kate Spade customer service
GetHuman: So how would you sum up your experience for GetHuman's Kate Spade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mkr85: Slow, unhelpful, and extremely frustrating experience. Makes you not want to buy Kate Spade ever again!
GetHuman: Let's quantify your experience contacting Kate Spade. On a scale of 1 to 5, how easy is it go get help on a Kate Spade problem?
~mkr85: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mkr85: I'd give them a one out of five on communication.
GetHuman: And what about Kate Spade's ability to quickly and effectively address your problem?
~mkr85: For that I would say three out of five.
GetHuman: And finally- any advice for other Kate Spade customers?
~mkr85: Call them early in the day or late. Don't forget any personal or account information you might need for Kate Spade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mkr85 taken from his Kate Spade customer service problem that occurred on November 18th, 2017.
Kate Spade
1.00 of 5 stars | 2 reviews
~mkr85's Kate Spade Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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