KAYAK-VAYAMA PRICE WRONG! Do not use Vayama if...
A Kayak customer review by GetHuman user ~CHAR Adventures from November 24th, 2017
Background on ~CHAR Adventures's case
GetHuman: ~CHAR Adventures - can you tell our other Kayak customers when your case took place?
~CHAR Adventures: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~CHAR Adventures a list of common Kayak problems)
~CHAR Adventures: "Change Booking" was why I was trying to call.
~CHAR Adventures's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CHAR Adventures: KAYAK-VAYAMA PRICE WRONG! Do not use Vayama if you are not buying in USD. You get the price of Kayak in your currency and Vayama in USD. They charge like **$ more at the end when the convert into your currency! Pure stealing.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~CHAR Adventures: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CHAR Adventures: I'd give them a one out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~CHAR Adventures: For that I would say three out of five.
GetHuman: And finally- any advice for other Kayak customers?
~CHAR Adventures: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CHAR Adventures taken from his Kayak customer service problem that occurred on November 14th, 2017.