Kays Catalogue: gentleman i spoke to was extremely helpful, the...
A Kays Catalogue customer review by GetHuman user ~lizzi e from November 20th, 2017
Background on ~lizzi e's case
GetHuman: ~lizzi e - can you tell our other Kays Catalogue customers when your case took place?
~lizzi e: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Kays Catalogue, and if so, how?
GetHuman: And which of these common Kays Catalogue customer issues best describes the reason you wanted to talk to them?
(Shows ~lizzi e a list of common Kays Catalogue problems)
~lizzi e: "Returns" was why I was trying to call.
~lizzi e's review of Kays Catalogue customer service
GetHuman: So how would you sum up your experience for GetHuman's Kays Catalogue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lizzi e: gentleman i spoke to was extremely helpful, the only query i have is that if you already knew i was in credit which he knew about before i had even asked why have you not reimbursed me my monies earlier ,...why should i need to ring you up and ask ?
GetHuman: Let's quantify your experience contacting Kays Catalogue. On a scale of 1 to 5, how easy is it go get help on a Kays Catalogue problem?
~lizzi e: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lizzi e: I'd give them a three out of five on communication.
GetHuman: And what about Kays Catalogue's ability to quickly and effectively address your problem?
~lizzi e: For that I would say one out of five.
GetHuman: And finally- any advice for other Kays Catalogue customers?
~lizzi e: Call them early in the day or late. Don't forget any personal or account information you might need for Kays Catalogue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lizzi e taken from his Kays Catalogue customer service problem that occurred on November 14th, 2017.
2.00 of 5 stars | 3 reviews
~lizzi e's Kays Catalogue Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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