Kelty: Ryan was helpful and efficient - obviously an e...
A Kelty customer review by GetHuman user ~Killi climbers from November 28th, 2017
Background on ~Killi climbers's case
GetHuman: ~Killi climbers - can you tell our other Kelty customers when your case took place?
~Killi climbers: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Kelty, and if so, how?
GetHuman: And which of these common Kelty customer issues best describes the reason you wanted to talk to them?
(Shows ~Killi climbers a list of common Kelty problems)
~Killi climbers: "Make a purchase" was why I was trying to call.
~Killi climbers's review of Kelty customer service
GetHuman: So how would you sum up your experience for GetHuman's Kelty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Killi climbers: Ryan was helpful and efficient - obviously an excellent employee. Asked me to send pictures - the quickest way to solve our problem with the clips, he said.
GetHuman: Let's quantify your experience contacting Kelty. On a scale of 1 to 5, how easy is it go get help on a Kelty problem?
~Killi climbers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Killi climbers: I'd give them a five out of five on communication.
GetHuman: And what about Kelty's ability to quickly and effectively address your problem?
~Killi climbers: For that I would say five out of five.
GetHuman: And finally- any advice for other Kelty customers?
~Killi climbers: Call them early in the day or late. Don't forget any personal or account information you might need for Kelty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Killi climbers taken from his Kelty customer service problem that occurred on November 20th, 2017.
Kelty
5.00 of 5 stars | 11 reviews
~Killi climbers's Kelty Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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