KennethCole.com: I brought the watch from TIME DECO Thailand aft...
A KennethCole.com customer review by GetHuman user ~watcharapol from November 15th, 2017
Background on ~watcharapol's case
GetHuman: ~watcharapol - can you tell our other KennethCole.com customers when your case took place?
~watcharapol: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to KennethCole.com, and if so, how?
GetHuman: And which of these common KennethCole.com customer issues best describes the reason you wanted to talk to them?
(Shows ~watcharapol a list of common KennethCole.com problems)
~watcharapol: "Complaint" was why I was trying to call.
~watcharapol's review of KennethCole.com customer service
GetHuman: So how would you sum up your experience for GetHuman's KennethCole.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~watcharapol: I brought the watch from TIME DECO Thailand after that I have some fault of watch and I need to replace and fix it by charge cost by myself.**But!!!!*TIME DECO told me,they don't have any spare part of our watch....!! then how can I use your product from now on**I want to know why the spare part of watch out of stock**Please fix this problem and help your customer aswell.
GetHuman: Let's quantify your experience contacting KennethCole.com. On a scale of 1 to 5, how easy is it go get help on a KennethCole.com problem?
~watcharapol: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~watcharapol: I'd give them a four out of five on communication.
GetHuman: And what about KennethCole.com's ability to quickly and effectively address your problem?
~watcharapol: For that I would say one out of five.
GetHuman: And finally- any advice for other KennethCole.com customers?
~watcharapol: Call them early in the day or late. Don't forget any personal or account information you might need for KennethCole.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~watcharapol taken from his KennethCole.com customer service problem that occurred on November 12th, 2017.
KennethCole.com
1.00 of 5 stars | 11 reviews
~watcharapol's KennethCole.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like KennethCole.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with KennethCole.com in any way.