Kentucky Utilities Co: My husband and I just bought a house and were t...
A Kentucky Utilities Co customer review by GetHuman user ~BooKU from November 7th, 2017
Background on ~BooKU's case
GetHuman: ~BooKU - can you tell our other Kentucky Utilities Co customers when your case took place?
~BooKU: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Kentucky Utilities Co, and if so, how?
GetHuman: And which of these common Kentucky Utilities Co customer issues best describes the reason you wanted to talk to them?
(Shows ~BooKU a list of common Kentucky Utilities Co problems)
~BooKU: "Complaint" was why I was trying to call.
~BooKU's review of Kentucky Utilities Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Kentucky Utilities Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BooKU: My husband and I just bought a house and were trying to get service turned on at our home. There was an issue with an old bill (that I believe we already paid) in my husband's name from * years ago, before we were married. While trying to sort through the problem, the reps from KU were rude, and lied to get me to come to their office under false pretenses in order to get money I "owed" them. I found the transaction where I paid them and faxed it to them...to word on that, of course. In short, they are rude, unprofessional, and slimy. Unfortunately, I still have to have service with them as they are the only power company in the area.
GetHuman: Let's quantify your experience contacting Kentucky Utilities Co. On a scale of 1 to 5, how easy is it go get help on a Kentucky Utilities Co problem?
~BooKU: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BooKU: I'd give them a one out of five on communication.
GetHuman: And what about Kentucky Utilities Co's ability to quickly and effectively address your problem?
~BooKU: For that I would say two out of five.
GetHuman: And finally- any advice for other Kentucky Utilities Co customers?
~BooKU: Call them early in the day or late. Don't forget any personal or account information you might need for Kentucky Utilities Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BooKU taken from his Kentucky Utilities Co customer service problem that occurred on November 1st, 2017.