Keurig: coffee grounds keep leaking from the machine in...
A Keurig customer review by GetHuman user GetHuman-gpagmabj from December 7th, 2017
Background on GetHuman-gpagmabj's case
GetHuman: GetHuman-gpagmabj - can you tell our other Keurig customers when your case took place?
GetHuman-gpagmabj: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to Keurig, and if so, how?
GetHuman: And which of these common Keurig customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gpagmabj a list of common Keurig problems)
GetHuman-gpagmabj: "Cancel order" was why I was trying to call.
GetHuman-gpagmabj's review of Keurig customer service
GetHuman: So how would you sum up your experience for GetHuman's Keurig customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gpagmabj: coffee grounds keep leaking from the machine into my coffee cup and the tray at the bottom of the coffee pot
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-gpagmabj: I have the K** Kuerig coffee pot. When I make my cup of coffee, the grounds are at the bottom of the cup and sometimes floating on the top. When I put the tray out to check it, the coffee grounds are also in the tray. I have cleaned the machine twice and I still have the same problem. I do not know what else to do.
GetHuman: Let's quantify your experience contacting Keurig. On a scale of 1 to 5, how easy is it go get help on a Keurig problem?
GetHuman-gpagmabj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gpagmabj: I'd give them a two out of five on communication.
GetHuman: And what about Keurig's ability to quickly and effectively address your problem?
GetHuman-gpagmabj: For that I would say five out of five.
GetHuman: And finally- any advice for other Keurig customers?
GetHuman-gpagmabj: Call them early in the day or late. Don't forget any personal or account information you might need for Keurig to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gpagmabj taken from his Keurig customer service problem that occurred on December 2nd, 2017.