KeyBank: young women was clear and polite but I was call...
A KeyBank customer review by GetHuman user ~Joe from November 24th, 2017
Background on ~Joe's case
GetHuman: ~Joe - can you tell our other KeyBank customers when your case took place?
~Joe: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to KeyBank, and if so, how?
GetHuman: And which of these common KeyBank customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common KeyBank problems)
~Joe: "Question" was why I was trying to call.
~Joe's review of KeyBank customer service
GetHuman: So how would you sum up your experience for GetHuman's KeyBank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: young women was clear and polite but I was calling about trouble signing onto my online account and she could not find my account after getting my account number several times* she then asked for my FULL social security number. I asked her what part of Clark County she was in and she told me she was in Philippines and I ended call.
GetHuman: Let's quantify your experience contacting KeyBank. On a scale of 1 to 5, how easy is it go get help on a KeyBank problem?
~Joe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a two out of five on communication.
GetHuman: And what about KeyBank's ability to quickly and effectively address your problem?
~Joe: For that I would say five out of five.
GetHuman: And finally- any advice for other KeyBank customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for KeyBank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his KeyBank customer service problem that occurred on November 14th, 2017.