Kiehl's: Called this number three times and it was busy...
A Kiehl's customer review by GetHuman user ~stella from November 10th, 2017
Background on ~stella's case
GetHuman: ~stella - can you tell our other Kiehl's customers when your case took place?
~stella: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Kiehl's, and if so, how?
GetHuman: And which of these common Kiehl's customer issues best describes the reason you wanted to talk to them?
(Shows ~stella a list of common Kiehl's problems)
~stella: "Make a purchase" was why I was trying to call.
~stella's review of Kiehl's customer service
GetHuman: So how would you sum up your experience for GetHuman's Kiehl's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stella: Called this number three times and it was busy. Fourth time, rang & rang with no answer. Fifth time, got a recording and was put on hold. Somebody finally answered - I could hear talking in the background - and then they hung up! Very frustrated. Awful customer service
GetHuman: Let's quantify your experience contacting Kiehl's. On a scale of 1 to 5, how easy is it go get help on a Kiehl's problem?
~stella: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stella: I'd give them a two out of five on communication.
GetHuman: And what about Kiehl's's ability to quickly and effectively address your problem?
~stella: For that I would say three out of five.
GetHuman: And finally- any advice for other Kiehl's customers?
~stella: Call them early in the day or late. Don't forget any personal or account information you might need for Kiehl's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stella taken from his Kiehl's customer service problem that occurred on November 8th, 2017.
Kiehl's
1.00 of 5 stars | 1 reviews
~stella's Kiehl's Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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