Excellent service fr Kindle
A Kindle customer review by GetHuman user GetHuman-ruth2 from November 30th, 2017
Background on GetHuman-ruth2's case
GetHuman: GetHuman-ruth2 - can you tell our other Kindle customers when your case took place?
GetHuman-ruth2: Yeah. It was morning, on November 27th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ruth2 a list of common Kindle problems)
GetHuman-ruth2: "Complaint" was why I was trying to call.
GetHuman-ruth2's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ruth2: Excellent service fr Kindle
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-ruth2: I just had an excellent experience with Kindle*Amazon customer service in resolving a transfer of ownership for a publishing business I recently purchased from a colleague. There are still a few things to finalize through the publishing division, which is only open on weekdays, but the representative walked me through transferring ownership of the Amazon account for the business. He was very pleasant and helpful, although I don't believe his name is really "Mark."
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
GetHuman-ruth2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ruth2: I'd give them a two out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
GetHuman-ruth2: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
GetHuman-ruth2: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ruth2 taken from his Kindle customer service problem that occurred on November 27th, 2017.