Kobo Books: The only problem I had were my own. The commun...
A Kobo Books customer review by GetHuman user ~computer challanaged from November 16th, 2017
Background on ~computer challanaged's case
GetHuman: ~computer challanaged - can you tell our other Kobo Books customers when your case took place?
~computer challanaged: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~computer challanaged a list of common Kobo Books problems)
~computer challanaged: "Make a purchase" was why I was trying to contact.
~computer challanaged's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~computer challanaged: The only problem I had were my own. The communicator was excellent and very patient with me as I am somewhat challenged.
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~computer challanaged: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~computer challanaged: I'd give them a one out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~computer challanaged: For that I would say four out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~computer challanaged: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~computer challanaged taken from his Kobo Books customer service problem that occurred on November 12th, 2017.