Kobo Books: Why can we not enter the contest in the Prov. Q...
A Kobo Books customer review by GetHuman user ~Rolf Schindler from November 26th, 2017
Background on ~Rolf Schindler's case
GetHuman: ~Rolf Schindler - can you tell our other Kobo Books customers when your case took place?
~Rolf Schindler: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Rolf Schindler a list of common Kobo Books problems)
~Rolf Schindler: "Track order" was why I was trying to contact.
~Rolf Schindler's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rolf Schindler: Why can we not enter the contest in the Prov. Quebec. Many people own a Kobo Reader in this Province, this is crimination* we are all Canadian and is not right*Thank you Rolf Schindler
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~Rolf Schindler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rolf Schindler: I'd give them a two out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~Rolf Schindler: For that I would say five out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~Rolf Schindler: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rolf Schindler taken from his Kobo Books customer service problem that occurred on November 17th, 2017.