Kodak: Long wait, got an Indian who remote assisted on...
A Kodak customer review by GetHuman user ~fed-up from November 16th, 2017
Background on ~fed-up's case
GetHuman: ~fed-up - can you tell our other Kodak customers when your case took place?
~fed-up: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows ~fed-up a list of common Kodak problems)
~fed-up: "Where to buy" was why I was trying to contact.
~fed-up's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fed-up: Long wait, got an Indian who remote assisted on my computer told me I had over **** errors and needed to buy $**.** tech support that would remotely fix all my problems including getting my almost new **** series All-In One printer working.He gave me a hard sell, the printer is wireless doesn't work and when it did would only work if both black and color cartridges were full.What a rip-off.NEVER but Kodak. Their warranty is worthless, the products stink,and tech support is a laugh.
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
~fed-up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fed-up: I'd give them a one out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
~fed-up: For that I would say two out of five.
GetHuman: And finally- any advice for other Kodak customers?
~fed-up: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fed-up taken from his Kodak customer service problem that occurred on November 9th, 2017.