Kotulas.com: First and LAST time trying to buy something fro...
A Kotulas.com customer review by GetHuman user ~bridgeburner from November 28th, 2017
Background on ~bridgeburner's case
GetHuman: ~bridgeburner - can you tell our other Kotulas.com customers when your case took place?
~bridgeburner: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Kotulas.com, and if so, how?
GetHuman: And which of these common Kotulas.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bridgeburner a list of common Kotulas.com problems)
~bridgeburner: "Track order" was why I was trying to call.
~bridgeburner's review of Kotulas.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kotulas.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bridgeburner: First and LAST time trying to buy something from Kotulas. I tried to buy a battery and charger for a cordless tool. Their website had what I was looking for, but no model number for the battery. They didn't understand the importance of knowing the model number. So, on their site was pics of the battery.... a battery and a charger....two batteries and a charger. I had to go to "technical support" to find the model of the battery. So I clicked on the picture of the battery and the charger and went through the purchasing process. After the sale went through, I made a copy of the receipt, which showed the battery only. I called back and explained that I also needed the charger and that's why I clicked on the pic of the battery and the charger. I was told that they don't carry the charger, only the battery. I asked why they have the charger on their website and the rep really didn't know, so I had to cancel the order and make the purchase elsewhere. It was time consuming, confusi
GetHuman: Let's quantify your experience contacting Kotulas.com. On a scale of 1 to 5, how easy is it go get help on a Kotulas.com problem?
~bridgeburner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bridgeburner: I'd give them a one out of five on communication.
GetHuman: And what about Kotulas.com's ability to quickly and effectively address your problem?
~bridgeburner: For that I would say one out of five.
GetHuman: And finally- any advice for other Kotulas.com customers?
~bridgeburner: Call them early in the day or late. Don't forget any personal or account information you might need for Kotulas.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bridgeburner taken from his Kotulas.com customer service problem that occurred on November 20th, 2017.
Kotulas.com
2.00 of 5 stars | 6 reviews
~bridgeburner's Kotulas.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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