Kraft Foods: DISGUSTED with the product, and all CS said is...
A Kraft Foods customer review by GetHuman user GetHuman-lanastu from November 29th, 2017
Background on GetHuman-lanastu's case
GetHuman: GetHuman-lanastu - can you tell our other Kraft Foods customers when your case took place?
GetHuman-lanastu: Sure. It was evening, on November 27th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lanastu a list of common Kraft Foods problems)
GetHuman-lanastu: "Where to buy" was why I was trying to call.
GetHuman-lanastu's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lanastu: DISGUSTED with the product, and all CS said is I'm sorry. I feel I should be reimbursed at least for cost of * boxes of worthless product.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-lanastu: I have been making freezer strawberry jam for over ** years. They now have changed the recipe. I lost * batches of jam, I followed everything. I spoke to CS, all he said was he was sorry. If it isn't broke why fix it. Sure Jell has been used in my family for years. I am out a lot of money, and time. Very Very Disgusted.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
GetHuman-lanastu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lanastu: I'd give them a one out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
GetHuman-lanastu: For that I would say four out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
GetHuman-lanastu: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lanastu taken from his Kraft Foods customer service problem that occurred on November 27th, 2017.