L'Oreal: Unhappy with two products that I purchased for...

A L'Oreal customer review by GetHuman user GetHuman-chocojan from December 8th, 2017

Background on GetHuman-chocojan's case

GetHuman: GetHuman-chocojan - can you tell our other L'Oreal customers when your case took place?
GetHuman-chocojan: Sure. It was afternoon, on December 4th.
GetHuman: Did you reach out to L'Oreal, and if so, how?
GetHuman-chocojan: I used the 800-631-7358 number I found for on the GetHuman L'Oreal customer phone number page I was on: L'Oreal Customer Service Phone Number
GetHuman: And which of these common L'Oreal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-chocojan a list of common L'Oreal problems)
GetHuman-chocojan: "Complaint" was why I was trying to call.

GetHuman-chocojan's review of L'Oreal customer service

GetHuman: So how would you sum up your experience for GetHuman's L'Oreal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-chocojan: Unhappy with two products that I purchased for hair styling. The smell was so bad, I had to rewash my hair.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-chocojan: Boost It Mousse and Air-Blown Texture Mist were products I did not like
GetHuman: Let's quantify your experience contacting L'Oreal. On a scale of 1 to 5, how easy is it go get help on a L'Oreal problem?
GetHuman-chocojan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-chocojan: I'd give them a two out of five on communication.
GetHuman: And what about L'Oreal's ability to quickly and effectively address your problem?
GetHuman-chocojan: For that I would say five out of five.
GetHuman: And finally- any advice for other L'Oreal customers?
GetHuman-chocojan: Call them early in the day or late. Don't forget any personal or account information you might need for L'Oreal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-chocojan taken from his L'Oreal customer service problem that occurred on December 4th, 2017.

L'Oreal

2.50 of 5 stars | 49 reviews

GetHuman-chocojan's L'Oreal Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like L'Oreal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with L'Oreal in any way.

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