DON'T go to LA Fitness: I cancelled my membersh...

A LA Fitness customer review by GetHuman user ~Robert Burgamy from November 22nd, 2017

Background on ~Robert Burgamy's case

GetHuman: ~Robert Burgamy - can you tell our other LA Fitness customers when your case took place?
~Robert Burgamy: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
~Robert Burgamy: I used the 949-255-7200 number I found for on the GetHuman LA Fitness customer phone number page I was on: LA Fitness Customer Service Phone Number
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Burgamy a list of common LA Fitness problems)
~Robert Burgamy: "Update Account Information" was why I was trying to call.

~Robert Burgamy's review of LA Fitness customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Burgamy: DON'T go to LA Fitness: I cancelled my membership back in February. Why, you ask - Remember the Target scam where the hackers stole a bunch of credit card numbers? Well I was one of the victims and my bank changed my card number for protection. In the process of waiting for my new card number LA Fitness called my EVERY hour, even after I explained to them what was going on. They even told my girlfriend (who's on my account) that they would call from every store until we paid. So when I finally received my card I cancelled my memebership... or so I thought. I spoke to representative named Haley. I asked her to cancel my membership after I paid the amount due. I explained the reasons for that and she said she would take care of it. The very next day I went to the LA Fitness where I started my membership. I asked them to verify that my account was cancelled, they apologized and confirmed it. It was my fault for not getting a cancellation number. Soon afterwards I became overwhelmed with w
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~Robert Burgamy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Burgamy: I'd give them a two out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~Robert Burgamy: For that I would say five out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~Robert Burgamy: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Burgamy taken from his LA Fitness customer service problem that occurred on November 13th, 2017.

LA Fitness

2.55 of 5 stars | 68 reviews

~Robert Burgamy's LA Fitness Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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