LA Times: There was no opportunity to say "subscribe." T...
A LA Times customer review by GetHuman user GetHuman-139190 from November 15th, 2017
Background on GetHuman-139190's case
GetHuman: GetHuman-139190 - can you tell our other LA Times customers when your case took place?
GetHuman-139190: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to LA Times, and if so, how?
GetHuman: And which of these common LA Times customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139190 a list of common LA Times problems)
GetHuman-139190: "Cancel subscription" was why I was trying to call.
GetHuman-139190's review of LA Times customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139190: There was no opportunity to say "subscribe." There was a wait. Called four weeks in a row to report non delivery. Problem never solved. Rep refused * times to transfer me to a supervisor. Finally got a supervisor, explained the problem and that we wanted to cancel and get a refund. She claimed there were no delivery problems and wanted to have the delivery supervisor follow up. I had to get really assertive to get her to process the refund. Also, all of the reps I talked to were hard to understand. They appeared to be native English speakers, just in a hurry and sloppy. I was asked for my phone number three times in one call. Pain in the neck altogether!
GetHuman: Let's quantify your experience contacting LA Times. On a scale of 1 to 5, how easy is it go get help on a LA Times problem?
GetHuman-139190: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139190: I'd give them a one out of five on communication.
GetHuman: And what about LA Times's ability to quickly and effectively address your problem?
GetHuman-139190: For that I would say two out of five.
GetHuman: And finally- any advice for other LA Times customers?
GetHuman-139190: Call them early in the day or late. Don't forget any personal or account information you might need for LA Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139190 taken from his LA Times customer service problem that occurred on November 14th, 2017.