LCEC: Rep spoke broken English, difficult to understa...

A LCEC customer review by GetHuman user ~Jerri from November 7th, 2017

Background on ~Jerri's case

GetHuman: ~Jerri - can you tell our other LCEC customers when your case took place?
~Jerri: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to LCEC, and if so, how?
~Jerri: I used the 800-599-2356 number I found for on the GetHuman LCEC customer phone number page I was on: LCEC Customer Service Phone Number
GetHuman: And which of these common LCEC customer issues best describes the reason you wanted to talk to them?
(Shows ~Jerri a list of common LCEC problems)
~Jerri: "Setup service" was why I was trying to call.

~Jerri's review of LCEC customer service

GetHuman: So how would you sum up your experience for GetHuman's LCEC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerri: Rep spoke broken English, difficult to understand. First thing out of her mouth..we can't help, call welfare, have them do an energy audit, sign up for auto pay or just have power disconnected.
GetHuman: Let's quantify your experience contacting LCEC. On a scale of 1 to 5, how easy is it go get help on a LCEC problem?
~Jerri: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerri: I'd give them a three out of five on communication.
GetHuman: And what about LCEC's ability to quickly and effectively address your problem?
~Jerri: For that I would say five out of five.
GetHuman: And finally- any advice for other LCEC customers?
~Jerri: Call them early in the day or late. Don't forget any personal or account information you might need for LCEC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerri taken from his LCEC customer service problem that occurred on October 28th, 2017.


4.25 of 5 stars | 3 reviews

~Jerri's LCEC Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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