LG Electronics: LG V** broke effortlessly ** days after purchase?

A LG Electronics customer review by GetHuman user GetHuman-steveco2 from December 1st, 2017

Background on GetHuman-steveco2's case

GetHuman: GetHuman-steveco2 - can you tell our other LG Electronics customers when your case took place?
GetHuman-steveco2: Yes. It was afternoon, on November 29th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman-steveco2: I used the 800-243-0000 number I found for on the GetHuman LG Electronics customer phone number page I was on: LG Electronics Customer Service Phone Number
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-steveco2 a list of common LG Electronics problems)
GetHuman-steveco2: "Technical support" was why I was trying to call.

GetHuman-steveco2's review of LG Electronics customer service

GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-steveco2: LG V** broke effortlessly ** days after purchase?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-steveco2: I've recently purchased a LG V** and I believe its defective, the screen broke ** days after purchase from being dropped indoors on a soft surface... Normally I would have purchased a case right when I bought it but the sales rep. boasted that this phone is the most durable phone on the market and then showed me commercials where multiple people are purposely dropping the phone on cement then showing the camera that the phone is fine. I called LG customer service about * week ago and I talked to several people telling me that they can't determine anything until I send the phone to the technicians, it felt as if there was no concern about the issue almost as if the representatives themselves just assumed I was trying to somehow get something for free. The reps told me they would send out a package with free shipping so the techs could look at it but its been a week now and no one has gotten back to me and I haven't received any package yet? How long does this sort of thing take?**I attempted to return the phone to Z-Wireless (certified Verizon dealer) where I had bought it but they told me the warranty was void because the phone was broken and my warranty has now ended for the V-** on the store level and now I'm stuck with a broken phone that didn't even last * weeks after purchase, even though every commercial that has been produced says something about being durable??? It either seems like a defective phone or insane false advertisement, out of the * phone I've owned thus far in my life the LG-V** is easily the most fragile in comparison and on top of that one of the main selling points seem to be "Durability"???
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
GetHuman-steveco2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-steveco2: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
GetHuman-steveco2: For that I would say one out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
GetHuman-steveco2: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-steveco2 taken from his LG Electronics customer service problem that occurred on November 29th, 2017.

LG Electronics

1.67 of 5 stars | 96 reviews

GetHuman-steveco2's LG Electronics Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LG Electronics, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LG Electronics in any way.

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