LG Electronics: Wish I had stuck with Samsung they are built to...

A LG Electronics customer review by GetHuman user ~pam from November 28th, 2017

Background on ~pam's case

GetHuman: ~pam - can you tell our other LG Electronics customers when your case took place?
~pam: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
~pam: I used the 800-243-0000 number I found for on the GetHuman LG Electronics customer phone number page I was on: LG Electronics Customer Service Phone Number
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~pam a list of common LG Electronics problems)
~pam: "Repairs" was why I was trying to call.

~pam's review of LG Electronics customer service

GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam: Wish I had stuck with Samsung they are built to last plus they fixed my small **inch after * years no extra warrant. LG wont fixed common tv fault after * *** years. Wish I had read reviews before spending so much on **inch *d smart lg tv
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~pam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~pam: For that I would say three out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~pam: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam taken from his LG Electronics customer service problem that occurred on November 20th, 2017.

LG Electronics

1.67 of 5 stars | 96 reviews

~pam's LG Electronics Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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