LL Bean: Complaint
A LL Bean customer review by GetHuman user GetHuman-joanthev from December 8th, 2017
Background on GetHuman-joanthev's case
GetHuman: GetHuman-joanthev - can you tell our other LL Bean customers when your case took place?
GetHuman-joanthev: Yes. It was morning, on November 29th.
GetHuman: Did you reach out to LL Bean, and if so, how?
GetHuman: And which of these common LL Bean customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joanthev a list of common LL Bean problems)
GetHuman-joanthev: "Track order" was why I was trying to call.
GetHuman-joanthev's review of LL Bean customer service
GetHuman: So how would you sum up your experience for GetHuman's LL Bean customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joanthev: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-joanthev: My "wicked good" shearling slippers stretched so much that I can't wear them anymore. This is my *th pair over about * years, and the first time I have been disappointed in the quality of your merchandise.
GetHuman: Let's quantify your experience contacting LL Bean. On a scale of 1 to 5, how easy is it go get help on a LL Bean problem?
GetHuman-joanthev: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joanthev: I'd give them a one out of five on communication.
GetHuman: And what about LL Bean's ability to quickly and effectively address your problem?
GetHuman-joanthev: For that I would say two out of five.
GetHuman: And finally- any advice for other LL Bean customers?
GetHuman-joanthev: Call them early in the day or late. Don't forget any personal or account information you might need for LL Bean to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joanthev taken from his LL Bean customer service problem that occurred on November 29th, 2017.