LabCorp: I wanted lab results* the woman told me "didn't...
A LabCorp customer review by GetHuman user ~me from November 22nd, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other LabCorp customers when your case took place?
~me: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common LabCorp problems)
~me: "I have a billing error" was why I was trying to call.
~me's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I wanted lab results* the woman told me "didn't you ask your doctor for that?" I told her the new law requires that labs send results directly to patients upon request, and she said "Let me switch you to that department," and guess what, I was put on hold for another few minutes, then hung up on! ***** them.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a one out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~me: For that I would say two out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his LabCorp customer service problem that occurred on November 18th, 2017.