LabCorp: It has been over two weeks since my testing and...

A LabCorp customer review by GetHuman user GetHuman-223263 from November 16th, 2017

Background on GetHuman-223263's case

GetHuman: GetHuman-223263 - can you tell our other LabCorp customers when your case took place?
GetHuman-223263: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman-223263: I used the 888-522-2677 number I found for on the GetHuman LabCorp customer phone number page I was on: LabCorp Customer Service Phone Number
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-223263 a list of common LabCorp problems)
GetHuman-223263: "I have a billing error" was why I was trying to call.

GetHuman-223263's review of LabCorp customer service

GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-223263: It has been over two weeks since my testing and still no results! When I went through the testing they said **-** hours I would receive the results. Also I have been givin different numbers * times! And yet no one knows. The last person I called didnt answer so I left a message this morning and still no call back. Save your money don't use lab corp
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-223263: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-223263: I'd give them a two out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-223263: For that I would say one out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-223263: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-223263 taken from his LabCorp customer service problem that occurred on November 8th, 2017.

LabCorp

3.20 of 5 stars | 200 reviews

GetHuman-223263's LabCorp Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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