Lacie USA: New phone *: ***-***-****. The sales team (cust...
A Lacie USA customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Lacie USA customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Lacie USA, and if so, how?
GetHuman: And which of these common Lacie USA customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Lacie USA problems)
~anonymous: "Warranty claim" was why I was trying to call.
~anonymous's review of Lacie USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Lacie USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: New phone *: ***-***-****. The sales team (customer service) is available from *AM-*PM PST, M-F. Technical Support is available *:**AM-*PM PST, M-F except from *-*PM Fridays for a meeting.
GetHuman: Let's quantify your experience contacting Lacie USA. On a scale of 1 to 5, how easy is it go get help on a Lacie USA problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Lacie USA's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Lacie USA customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Lacie USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Lacie USA customer service problem that occurred on November 15th, 2017.
Lacie USA
5.00 of 5 stars | 9 reviews
~anonymous's Lacie USA Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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