Lacrosse.com: The woman who answered does not work for Lacros...
A Lacrosse.com customer review by GetHuman user ~lrh from November 23rd, 2017
Background on ~lrh's case
GetHuman: ~lrh - can you tell our other Lacrosse.com customers when your case took place?
~lrh: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Lacrosse.com, and if so, how?
GetHuman: And which of these common Lacrosse.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lrh a list of common Lacrosse.com problems)
~lrh: "Overcharge/Strange charge" was why I was trying to call.
~lrh's review of Lacrosse.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Lacrosse.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lrh: The woman who answered does not work for Lacrosse Technology* she is located in North Carolina, not Wisconsin* she had no idea how my wireless thermometer should be set up* and she was not able to give me a phone number for the company headquarters in Wisconsin so I could ask for their tech support. Otherwise, she was polite and honest, which is why I gave her a * instead of a *.
GetHuman: Let's quantify your experience contacting Lacrosse.com. On a scale of 1 to 5, how easy is it go get help on a Lacrosse.com problem?
~lrh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lrh: I'd give them a two out of five on communication.
GetHuman: And what about Lacrosse.com's ability to quickly and effectively address your problem?
~lrh: For that I would say five out of five.
GetHuman: And finally- any advice for other Lacrosse.com customers?
~lrh: Call them early in the day or late. Don't forget any personal or account information you might need for Lacrosse.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lrh taken from his Lacrosse.com customer service problem that occurred on November 21st, 2017.
Lacrosse.com
2.00 of 5 stars | 4 reviews
~lrh's Lacrosse.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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