Lactaid does not work. I got so sick from this...

A Lactaid customer review by GetHuman user ~mugwamp from November 11th, 2017

Background on ~mugwamp's case

GetHuman: ~mugwamp - can you tell our other Lactaid customers when your case took place?
~mugwamp: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Lactaid, and if so, how?
~mugwamp: I used the 800-522-8243 number I found for on the GetHuman Lactaid customer phone number page I was on: Lactaid Customer Service Phone Number
GetHuman: And which of these common Lactaid customer issues best describes the reason you wanted to talk to them?
(Shows ~mugwamp a list of common Lactaid problems)
~mugwamp: "Where to buy" was why I was trying to call.

~mugwamp's review of Lactaid customer service

GetHuman: So how would you sum up your experience for GetHuman's Lactaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mugwamp: Lactaid does not work. I got so sick from this stuff that I actually threw up. So much for lactose intolerance. The product was very expensive and does not work.
GetHuman: Let's quantify your experience contacting Lactaid. On a scale of 1 to 5, how easy is it go get help on a Lactaid problem?
~mugwamp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mugwamp: I'd give them a two out of five on communication.
GetHuman: And what about Lactaid's ability to quickly and effectively address your problem?
~mugwamp: For that I would say one out of five.
GetHuman: And finally- any advice for other Lactaid customers?
~mugwamp: Call them early in the day or late. Don't forget any personal or account information you might need for Lactaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mugwamp taken from his Lactaid customer service problem that occurred on November 6th, 2017.


1.00 of 5 stars | 1 reviews

~mugwamp's Lactaid Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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