Lane Bryant: Received two bills because they made a data ent...
A Lane Bryant customer review by GetHuman user GetHuman-321376 from November 4th, 2017
Background on GetHuman-321376's case
GetHuman: GetHuman-321376 - can you tell our other Lane Bryant customers when your case took place?
GetHuman-321376: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to Lane Bryant, and if so, how?
GetHuman: And which of these common Lane Bryant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321376 a list of common Lane Bryant problems)
GetHuman-321376: "Complaint" was why I was trying to call.
GetHuman-321376's review of Lane Bryant customer service
GetHuman: So how would you sum up your experience for GetHuman's Lane Bryant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321376: Received two bills because they made a data entry mistake. We paid one bill. The second bill starts charging interest and late fees. Three trips to the store and ** phone reps later, we finally got the accounts closed and the charges removed. No more credit at Lane Bryant
GetHuman: Let's quantify your experience contacting Lane Bryant. On a scale of 1 to 5, how easy is it go get help on a Lane Bryant problem?
GetHuman-321376: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321376: I'd give them a five out of five on communication.
GetHuman: And what about Lane Bryant's ability to quickly and effectively address your problem?
GetHuman-321376: For that I would say five out of five.
GetHuman: And finally- any advice for other Lane Bryant customers?
GetHuman-321376: Call them early in the day or late. Don't forget any personal or account information you might need for Lane Bryant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321376 taken from his Lane Bryant customer service problem that occurred on October 27th, 2017.