Le Meridien: I was staying in jeddha Saudi Arabia le MEridie...
A Le Meridien customer review by GetHuman user ~Neal from November 6th, 2017
Background on ~Neal's case
GetHuman: ~Neal - can you tell our other Le Meridien customers when your case took place?
~Neal: Yes I can. It was late at night, on November 3rd.
GetHuman: Did you reach out to Le Meridien, and if so, how?
GetHuman: And which of these common Le Meridien customer issues best describes the reason you wanted to talk to them?
(Shows ~Neal a list of common Le Meridien problems)
~Neal: "Change booking" was why I was trying to call.
~Neal's review of Le Meridien customer service
GetHuman: So how would you sum up your experience for GetHuman's Le Meridien customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Neal: I was staying in jeddha Saudi Arabia le MEridien hotel. Me and my team of *. We rented rooms at the rate of *** euros each. We paid a total of ***** euros for our stay of about ** days or so. *My wife came to join me on the lSt two days of my stay. *On the night of her arrival at the hotel I started to get calls from the reception asking about my name and about my I'd which I saw very strange. This was about midnight time. Ages mints latter a guy from the reception who I have seen few times is knocking on my door. This mid night of the ** th of July ****. I opened the door with hesitation with the door chain on with commanding voice asked me to open the door. I was shocked oh his demand. Not wearing proper clothing for the time of the night he is at the door I had to ask him to wait form me to drees up. **I opened the door and there was a * other people with him. Shift manager and a security guy. And he demanded that I produce my marriage certificate! Mid night in a forgone county I
GetHuman: Let's quantify your experience contacting Le Meridien. On a scale of 1 to 5, how easy is it go get help on a Le Meridien problem?
~Neal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Neal: I'd give them a two out of five on communication.
GetHuman: And what about Le Meridien's ability to quickly and effectively address your problem?
~Neal: For that I would say five out of five.
GetHuman: And finally- any advice for other Le Meridien customers?
~Neal: Call them early in the day or late. Don't forget any personal or account information you might need for Le Meridien to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Neal taken from his Le Meridien customer service problem that occurred on November 3rd, 2017.
Le Meridien
2.00 of 5 stars | 27 reviews
~Neal's Le Meridien Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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