Lenovo: I had a complicated issue - product did not wor...
A Lenovo customer review by GetHuman user ~Debbs from November 20th, 2017
Background on ~Debbs's case
GetHuman: ~Debbs - can you tell our other Lenovo customers when your case took place?
~Debbs: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbs a list of common Lenovo problems)
~Debbs: "Technical support" was why I was trying to call.
~Debbs's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbs: I had a complicated issue - product did not work out of the box* store says a Lenovo issue and Lenovo says a store issue. I asked to speak to a Cust Serv manager so as to explain and explore the options. She refused to take my call. The rep was embarrassed but couldn't do anything* he tried again and she still refused.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~Debbs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbs: I'd give them a one out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~Debbs: For that I would say one out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~Debbs: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbs taken from his Lenovo customer service problem that occurred on November 17th, 2017.