Light In The Box: Absolutely NO contact from them! I placed * or...
A Light In The Box customer review by GetHuman user ~not happy!!! from November 12th, 2017
Background on ~not happy!!!'s case
GetHuman: ~not happy!!! - can you tell our other Light In The Box customers when your case took place?
~not happy!!!: Yes I can. It was late at night, on November 5th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy!!! a list of common Light In The Box problems)
~not happy!!!: "Refund a Charge" was why I was trying to contact.
~not happy!!!'s review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy!!!: Absolutely NO contact from them! I placed * orders and was able to login to track, then the day of shipment (*-*-**), my password did not work and there's no way I can logon now! There's NO phone * - even though they say **-* customer service! And I can't put a ticket in thru them since i can't log on! Their customer service e-mail comes back as an automated reply that they do NOT answer back on! HORRIBLE experience!!! Will be going thru PayPal and get my $$ back since it's within the ** days since I ordered them!
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~not happy!!!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy!!!: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~not happy!!!: For that I would say four out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~not happy!!!: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy!!! taken from his Light In The Box customer service problem that occurred on November 5th, 2017.