Light In The Box: I have had to a Wapping * years for a response...
A Light In The Box customer review by GetHuman user GetHuman-319840 from November 28th, 2017
Background on GetHuman-319840's case
GetHuman: GetHuman-319840 - can you tell our other Light In The Box customers when your case took place?
GetHuman-319840: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319840 a list of common Light In The Box problems)
GetHuman-319840: "Refund" was why I was trying to contact.
GetHuman-319840's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319840: I have had to a Wapping * years for a response for my gadget that I sent them* I paid almost *** pounds, I am still waiting for a response, I still have no gadget, but they have my money, I am horrified that they can get a way with this outrage, and still have my money, really not a happy person, how can this happen to hard working people, has put me right off I can tell you, *** quid loss, why do they not have a real email address, hmmmm
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
GetHuman-319840: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319840: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
GetHuman-319840: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
GetHuman-319840: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319840 taken from his Light In The Box customer service problem that occurred on November 20th, 2017.