Light In The Box: I received my stereo but no install info. and i...
A Light In The Box customer review by GetHuman user ~bwon 50 from November 27th, 2017
Background on ~bwon 50's case
GetHuman: ~bwon 50 - can you tell our other Light In The Box customers when your case took place?
~bwon 50: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~bwon 50 a list of common Light In The Box problems)
~bwon 50: "Account access" was why I was trying to contact.
~bwon 50's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bwon 50: I received my stereo but no install info. and i can't seem to find a way to contact them for instructions
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~bwon 50: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bwon 50: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~bwon 50: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~bwon 50: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bwon 50 taken from his Light In The Box customer service problem that occurred on November 18th, 2017.