Light In The Box: Initially I was on line for * hrs and I didn't...
A Light In The Box customer review by GetHuman user ~Cassandra Hewett from November 20th, 2017
Background on ~Cassandra Hewett's case
GetHuman: ~Cassandra Hewett - can you tell our other Light In The Box customers when your case took place?
~Cassandra Hewett: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Cassandra Hewett a list of common Light In The Box problems)
~Cassandra Hewett: "Make a purchase" was why I was trying to contact.
~Cassandra Hewett's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cassandra Hewett: Initially I was on line for * hrs and I didn't get on chat bc it said no order info but I went on anyway to inquire about my order bc nothing else worked. I gave my order number and email, he said he would have them email me. I don't know why they make it so hard to track your order. If you need your order on certain time you better order extra early.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Cassandra Hewett: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cassandra Hewett: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Cassandra Hewett: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Cassandra Hewett: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cassandra Hewett taken from his Light In The Box customer service problem that occurred on November 15th, 2017.