Light In The Box: My mom placed an order Jan. **, **** for her Mo...
A Light In The Box customer review by GetHuman user ~maratom143 from November 14th, 2017
Background on ~maratom143's case
GetHuman: ~maratom143 - can you tell our other Light In The Box customers when your case took place?
~maratom143: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~maratom143 a list of common Light In The Box problems)
~maratom143: "Missing Order" was why I was trying to contact.
~maratom143's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maratom143: My mom placed an order Jan. **, **** for her Mother of the Brides dress. As a business owner myself, the holidays shouldn't be reason to provide such **** poor customer service but the Light in the Box blamed the holidays as why her dress order wasn't made on time and wouldn't be shipped on time, though nowhere when placing order was this delay warned or stated. I sent emails asking where the dress was with a response coming WEEKS later thus leaving her daily waiting for the mail for the dress worrying if it got lost. This was*is truly unexcusable. The stress my now ** year old mother is under rushing to find a dress after thinking this one was arriving weeks ago angers me. BEWARE consumers - false advertising - the order wasn't expedited, wasn't even submitted on time because of some excuse of the holidays and it took them * weeks to even tell her the dress wasn't coming for another * weeks. Not worth the savings because not worth the stress when planning weddings have stress fa
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~maratom143: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maratom143: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~maratom143: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~maratom143: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maratom143 taken from his Light In The Box customer service problem that occurred on November 12th, 2017.