Light In The Box: Paid for expedited shipment and haven't receive...
A Light In The Box customer review by GetHuman user ~Never again from November 24th, 2017
Background on ~Never again's case
GetHuman: ~Never again - can you tell our other Light In The Box customers when your case took place?
~Never again: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Never again a list of common Light In The Box problems)
~Never again: "Track order" was why I was trying to contact.
~Never again's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never again: Paid for expedited shipment and haven't received my order yet. The worst company to deal with and to add they don't have a customer service line.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Never again: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never again: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Never again: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Never again: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never again taken from his Light In The Box customer service problem that occurred on November 15th, 2017.