Light In The Box: Speedy delivery ! Order was placed Dec ** (Toro...
A Light In The Box customer review by GetHuman user ~Tony from November 13th, 2017
Background on ~Tony's case
GetHuman: ~Tony - can you tell our other Light In The Box customers when your case took place?
~Tony: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony a list of common Light In The Box problems)
~Tony: "Update account information" was why I was trying to contact.
~Tony's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony: Speedy delivery ! Order was placed Dec ** (Toronto, Canada Local Time) and order arrived at my door Dec ** all the way from Shenzhen China , I could monitor the shipment speed through DHL's online tracking. (see attached)**Setup of the camera is easy for someone who is familiar with computing like myself, for normal users I recommend they read through the manual within the CD. To access the camera via WAN could be tricky for some people.**I want to verify here a question I had asked before I placed the order (I got * different answers from * different sale rep), the camera can run on its own wirelessly without the LAN cable attached (of course the power source is not wireless) after you have done with the cofig via LAN with the cable attached.**You can access the cam wirelessly via WAN from your smart phone or other PCs with WiFIi or internet without the PC at home turn on. I may consider to order a second unit for my back yard.**However, since the unit does not has built-in recording
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Tony: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Tony: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Tony: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony taken from his Light In The Box customer service problem that occurred on November 6th, 2017.