Lighting Direct: We got confirmation of our email including the...
A Lighting Direct customer review by GetHuman user GetHuman-48659 from November 24th, 2017
Background on GetHuman-48659's case
GetHuman: GetHuman-48659 - can you tell our other Lighting Direct customers when your case took place?
GetHuman-48659: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Lighting Direct, and if so, how?
GetHuman: And which of these common Lighting Direct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48659 a list of common Lighting Direct problems)
GetHuman-48659: "Warranty claim" was why I was trying to call.
GetHuman-48659's review of Lighting Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Lighting Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48659: We got confirmation of our email including the CS Rep's name, number plus extension, and her assurance that she is figuring out the best way to handle our issue--a full or partial replacement on a defective light fixture. I'll post again when we have a resolution.
GetHuman: Let's quantify your experience contacting Lighting Direct. On a scale of 1 to 5, how easy is it go get help on a Lighting Direct problem?
GetHuman-48659: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48659: I'd give them a five out of five on communication.
GetHuman: And what about Lighting Direct's ability to quickly and effectively address your problem?
GetHuman-48659: For that I would say four out of five.
GetHuman: And finally- any advice for other Lighting Direct customers?
GetHuman-48659: Call them early in the day or late. Don't forget any personal or account information you might need for Lighting Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48659 taken from his Lighting Direct customer service problem that occurred on November 18th, 2017.
Lighting Direct
4.00 of 5 stars | 3 reviews
GetHuman-48659's Lighting Direct Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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