Lightsonline.com: Frederick Cooper (FC) Lamps are, apparently, ma...
A Lightsonline.com customer review by GetHuman user ~paulhayek from November 19th, 2017
Background on ~paulhayek's case
GetHuman: ~paulhayek - can you tell our other Lightsonline.com customers when your case took place?
~paulhayek: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Lightsonline.com, and if so, how?
GetHuman: And which of these common Lightsonline.com customer issues best describes the reason you wanted to talk to them?
(Shows ~paulhayek a list of common Lightsonline.com problems)
~paulhayek: "Returns" was why I was trying to call.
~paulhayek's review of Lightsonline.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Lightsonline.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paulhayek: Frederick Cooper (FC) Lamps are, apparently, made in China by FC described "artisans"* they are drop shipped from Lights Online, apparently. The quality of the rather expensive (almost *** dollars) FC lamp I received is what one would expect in a lamp found in the scratch and dent section of your local Big Lots. And no offense intended towards Big Lots. Having called Lamps Online customer service (*-***-***-****) multiple times with no one answering the phone and no response either to my voice mail or my email complaint regarding this product, I would have to rate Lamps Online right down there with FC Lamps in general. Based on my personal experience with this single order and the complete lack of any customer service received as a result of my purchasing an exorbitantly priced piece of junk, I would never recommend this company to anyone, including people I really don't like. Buyer beware!
GetHuman: Let's quantify your experience contacting Lightsonline.com. On a scale of 1 to 5, how easy is it go get help on a Lightsonline.com problem?
~paulhayek: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paulhayek: I'd give them a two out of five on communication.
GetHuman: And what about Lightsonline.com's ability to quickly and effectively address your problem?
~paulhayek: For that I would say three out of five.
GetHuman: And finally- any advice for other Lightsonline.com customers?
~paulhayek: Call them early in the day or late. Don't forget any personal or account information you might need for Lightsonline.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paulhayek taken from his Lightsonline.com customer service problem that occurred on November 12th, 2017.
Lightsonline.com
1.00 of 5 stars | 3 reviews
~paulhayek's Lightsonline.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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