Linensource.com: Three months ago, an order was placed on Sat. n...
A Linensource.com customer review by GetHuman user ~liverworts from November 11th, 2017
Background on ~liverworts's case
GetHuman: ~liverworts - can you tell our other Linensource.com customers when your case took place?
~liverworts: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Linensource.com, and if so, how?
GetHuman: And which of these common Linensource.com customer issues best describes the reason you wanted to talk to them?
(Shows ~liverworts a list of common Linensource.com problems)
~liverworts: "Complaint" was why I was trying to call.
~liverworts's review of Linensource.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Linensource.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liverworts: Three months ago, an order was placed on Sat. night by mistake. I could not cancel online so I called on the following Monday and Tuesday to cancel. Surprisingly the item was still shipped and I was told by customer service to return the item, pay for return shipping (because there was no return shipping ROA form and label in the package), and then receive a FULL REFUND and RETURN SHIPPING REIMBURSEMENT.**I was told by customer service multiple times that I will receive FULL REFUND and RETURN SHIPPING REIMBURSEMENT. I only received partial refund and partial return shipping reimbursement. A supervisor at customer service department agreed with my legit credits after listening to the tapes of calls and issued a manual refund. However, Darla at the escalated department cancelled the remaining part of my manual refund and blocked any credit or refund for me. Another customer service supervisor agreed with my legit full refund and reimbursement and resubmitted the case to the escalated dep
GetHuman: Let's quantify your experience contacting Linensource.com. On a scale of 1 to 5, how easy is it go get help on a Linensource.com problem?
~liverworts: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liverworts: I'd give them a four out of five on communication.
GetHuman: And what about Linensource.com's ability to quickly and effectively address your problem?
~liverworts: For that I would say three out of five.
GetHuman: And finally- any advice for other Linensource.com customers?
~liverworts: Call them early in the day or late. Don't forget any personal or account information you might need for Linensource.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liverworts taken from his Linensource.com customer service problem that occurred on November 1st, 2017.
Linensource.com
3.00 of 5 stars | 2 reviews
~liverworts's Linensource.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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