LinkedIn: I have tried * times in last * days to contact...
A LinkedIn customer review by GetHuman user ~Seabee1966 from November 25th, 2017
Background on ~Seabee1966's case
GetHuman: ~Seabee1966 - can you tell our other LinkedIn customers when your case took place?
~Seabee1966: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows ~Seabee1966 a list of common LinkedIn problems)
~Seabee1966: "Complaint" was why I was trying to contact.
~Seabee1966's review of LinkedIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Seabee1966: I have tried * times in last * days to contact a live person. It seems you do not care to talk live to your customers. Sad very sad. I'm a disabled veteran recently back from Iraq in a VA hospital trying desperately to change my account status my daughter helped me sign up for. I cannot cancel or change status from phone or iPad. It asks me to move curser over the picture. I have no **** curser I have no computer in the hospital where I will be for months. Please please answer my * voice mails I left on option * only option to leave a darn message. And it's for press inquires. I've already filed a better business bureau complaint with San Jose BBB and intend on contacting a news channel in San Francisco I have a friend at who may be able to get some attention shed on the absolute disregard for customer help in your enormous company. Please help me. Sad and sick homeless veteran. In hospital.
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
~Seabee1966: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Seabee1966: I'd give them a five out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
~Seabee1966: For that I would say one out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
~Seabee1966: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Seabee1966 taken from his LinkedIn customer service problem that occurred on November 19th, 2017.