LinkedIn: I sent in a ticket three days ago, about my acc...
A LinkedIn customer review by GetHuman user ~Lgaosea from November 20th, 2017
Background on ~Lgaosea's case
GetHuman: ~Lgaosea - can you tell our other LinkedIn customers when your case took place?
~Lgaosea: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows ~Lgaosea a list of common LinkedIn problems)
~Lgaosea: "Recover Account" was why I was trying to contact.
~Lgaosea's review of LinkedIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lgaosea: I sent in a ticket three days ago, about my account billing and settings, they replied with one email say someone will get back to me. I haven't heard anything at all. The account downgraded even I paid twice,
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
~Lgaosea: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lgaosea: I'd give them a four out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
~Lgaosea: For that I would say three out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
~Lgaosea: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lgaosea taken from his LinkedIn customer service problem that occurred on November 12th, 2017.