LinkedIn: It is shocking that an organization that has su...
A LinkedIn customer review by GetHuman user ~Dave from November 22nd, 2017
Background on ~Dave's case
GetHuman: ~Dave - can you tell our other LinkedIn customers when your case took place?
~Dave: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave a list of common LinkedIn problems)
~Dave: "Service problem" was why I was trying to contact.
~Dave's review of LinkedIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave: It is shocking that an organization that has such a large number of users and handles such vital information for members, in a sometimes complicated format, has NO helpline by phone. This is astoundingly unacceptable in today's online business.**To add insult to injury, the e-mail help I was getting concerning a temporary suspension of my LinkedIn page suddenly stopped without any definite conclusion, and I found that my account had been completely closed without my definitely deciding to do so.**Meanwhile, there is NOBODY to call to find out why this happened or what can be done. However, I was told that all my valuable recommendations and commendations were lost for good.**I will never use this seriously flawed service again and will discourage anyone from trusting this company for services or support.
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
~Dave: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave: I'd give them a three out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
~Dave: For that I would say four out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
~Dave: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave taken from his LinkedIn customer service problem that occurred on November 12th, 2017.