Linksys: The rep helped me determine that the reason my...
A Linksys customer review by GetHuman user GetHuman-138268 from November 17th, 2017
Background on GetHuman-138268's case
GetHuman: GetHuman-138268 - can you tell our other Linksys customers when your case took place?
GetHuman-138268: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Linksys, and if so, how?
GetHuman: And which of these common Linksys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138268 a list of common Linksys problems)
GetHuman-138268: "Change plan" was why I was trying to call.
GetHuman-138268's review of Linksys customer service
GetHuman: So how would you sum up your experience for GetHuman's Linksys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138268: The rep helped me determine that the reason my router wasn't working in part of my house was that is was a legacy router w only **gb*sec and I needed a new one. She helped me find the right one and completed my order immediately.
GetHuman: Let's quantify your experience contacting Linksys. On a scale of 1 to 5, how easy is it go get help on a Linksys problem?
GetHuman-138268: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138268: I'd give them a one out of five on communication.
GetHuman: And what about Linksys's ability to quickly and effectively address your problem?
GetHuman-138268: For that I would say two out of five.
GetHuman: And finally- any advice for other Linksys customers?
GetHuman-138268: Call them early in the day or late. Don't forget any personal or account information you might need for Linksys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138268 taken from his Linksys customer service problem that occurred on November 13th, 2017.